At Nano Banana Video, we strive to provide the best AI-powered content generation experience. This Refund Policy outlines our commitment to fair and transparent refund practices.
Last Updated: December 20, 2025
We evaluate refund requests on a case-by-case basis. You may be eligible for a refund under the following circumstances:
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Technical Issues
- Service unavailability preventing you from using purchased credits
- Significant platform malfunction that prevents content generation
- Billing errors or duplicate charges
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Subscription Cancellations
- You may cancel your subscription at any time
- Active subscriptions remain valid until the end of the current billing period
- No refunds for partial billing periods unless required by law
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Credit Purchases
- Unused credits may be eligible for refund within 14 days of purchase
- Credits that have been used or partially used are generally not refundable
- Refunds are evaluated based on usage patterns and circumstances
The following are generally not eligible for refunds:
- Credits that have been consumed or used for content generation
- Dissatisfaction with generated content quality (AI outputs vary by nature)
- Change of mind after successfully using the service
- Violation of our Terms of Service resulting in account termination
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Submit Your Request
- Email us at support@nanabanana.video
- Include your account email, transaction details, and reason for refund
- Provide relevant screenshots or documentation if applicable
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Response Timeline
- We will respond to all refund requests within 3 business days
- Complex cases may require additional review time, and we will keep you informed
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Review and Decision
- Our team will review your request and account activity
- We may request additional information to process your refund
- You will receive a clear decision with explanation
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Processing Time
- Approved refunds are processed within 5-10 business days
- Refunds are issued to the original payment method
- Bank processing times may vary
Before initiating a chargeback with your payment provider:
- Please contact us first at support@nanabanana.video
- Chargebacks may result in immediate account suspension
- We are committed to resolving disputes fairly and quickly
Unauthorized chargebacks may prevent future access to Nano Banana Video services.
- Cancel anytime through your account settings or by contacting support
- Cancellations take effect at the end of the current billing period
- You retain access to subscription benefits until the period ends
- No pro-rated refunds for cancelled subscriptions unless required by law
This policy does not affect your statutory rights under applicable consumer protection laws. If you are located in the European Union, United Kingdom, or other jurisdictions with mandatory consumer protection laws, you may have additional rights including:
- Right of withdrawal within 14 days (where applicable)
- Right to refund for defective digital services
- Other rights as prescribed by local law
Nano Banana Video uses third-party payment processors (Stripe, PayPal, Creem). Refunds are subject to the policies and processing times of these payment partners.
We may update this Refund Policy to reflect changes in our practices or legal requirements. The "Last Updated" date at the top indicates when changes were last made. Continued use of Nano Banana Video after updates constitutes acceptance of the revised policy.
For refund requests or questions about this policy:
We are committed to providing excellent customer support and fair refund practices. Thank you for choosing Nano Banana Video.